Terms of Service

Welcome to PippaAI! These Terms of Service ("Terms") govern your use of PippaAI, an AI-powered sales assistant service provided by JPL Technologies ("we," "us," "our," or "Company"). By accessing or using PippaAI at heypippa.ai or app.heypippa.ai, you agree to be bound by these Terms.

1. Service Description

PippaAI is a Software-as-a-Service (SaaS) platform designed for salespeople and B2B professionals. Our service provides:

• AI-powered meeting preparation and analysis
• Calendar integration with Google Calendar
• Meeting scoring and insights
• Follow-up suggestions and reminders
• Sales productivity tools and analytics

We reserve the right to modify, suspend, or discontinue any feature at any time with or without notice.

2. Eligibility and Account Creation

2.1 Age Requirement

You must be at least 18 years old to use PippaAI. By creating an account, you represent that you meet this age requirement.

2.2 Account Registration

To use PippaAI, you must:

• Provide accurate, complete, and current information
• Maintain and update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access

2.3 Account Responsibility

You are responsible for all activities under your account. You agree to:

• Not share your account credentials
• Not allow others to use your account
• Accept responsibility for all activities conducted through your account

3. Subscription and Billing

3.1 Paid Subscriptions

PippaAI offers various subscription plans. By subscribing, you agree to:

• Pay all applicable fees for your chosen plan
• Provide valid payment information
• Authorize recurring billing until you cancel

3.2 Payment Processing

Payments are processed securely through Stripe. We do not store your credit card information. By providing payment information, you:

• Represent that you are authorized to use the payment method
• Authorize us to charge your payment method for all fees
• Agree to Stripe's terms and conditions

3.3 Billing Cycles

Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your plan). You will be charged:

• At the beginning of each billing cycle
• Automatically until you cancel
• At the rate in effect when the charge is processed

3.4 Price Changes

We may change subscription prices with at least 30 days' notice. Price changes will:

• Be communicated via email or in-app notification
• Take effect at the start of your next billing cycle
• Give you the option to cancel before the increase takes effect

3.5 Refunds

Subscription fees are generally non-refundable. However, we may provide refunds at our sole discretion for:

• Service outages or technical issues
• Billing errors
• Other extraordinary circumstances

3.6 Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• You will retain access until the end of your current billing period
• No refund will be provided for the remaining period
• Your data will be retained according to our Privacy Policy

4. Acceptable Use

4.1 Permitted Use

You may use PippaAI for:

• Managing your sales activities and meetings
• Improving your sales productivity
• Legitimate business purposes

4.2 Prohibited Activities

You agree NOT to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble the service
• Use the service for spam or unsolicited communications
• Scrape, crawl, or data mine our service
• Share or resell access to your account
• Use the service to harm, threaten, or harass others
• Impersonate any person or entity
• Interfere with other users' access to the service

Violation of these restrictions may result in immediate termination of your account.

5. Intellectual Property

5.1 Our Rights

PippaAI and all related materials, including but not limited to:

• Software, code, and algorithms
• Trademarks, logos, and branding
• Content, design, and user interface
• Documentation and training materials

are owned by JPL Technologies and protected by intellectual property laws. You may not copy, modify, or distribute any part of PippaAI without our express written permission.

5.2 Your Data

You retain ownership of data you provide to PippaAI. By using our service, you grant us a limited license to:

• Process your data to provide the service
• Store your data on our servers
• Use aggregated, anonymized data to improve our service

5.3 Feedback

If you provide feedback, suggestions, or ideas about PippaAI, you grant us a perpetual, royalty-free license to use, modify, and incorporate such feedback without compensation or attribution.

6. Third-Party Services

PippaAI integrates with third-party services including Google Calendar, Telegram, and others. Your use of these integrations is subject to:

• The terms and policies of those third-party services
• Your authorization and consent for data access
• Our Privacy Policy regarding data handling

We are not responsible for the availability, accuracy, or functionality of third-party services.

7. Disclaimer of Warranties

PIPPAAI IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy, reliability, or completeness of content
• Uninterrupted or error-free service

We do not guarantee that:

• The service will meet your requirements
• Results will be accurate or reliable
• Defects will be corrected
• The service will be secure or free from viruses

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JPL TECHNOLOGIES, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Business interruption
• Cost of substitute services

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

In no event shall our total liability exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

Some jurisdictions do not allow certain liability exclusions, so some of the above may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless JPL Technologies and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your use of PippaAI
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws

10. Termination

10.1 Termination by You

You may terminate your account at any time by canceling your subscription or contacting us.

10.2 Termination by Us

We may suspend or terminate your account immediately, without notice, if:

• You violate these Terms
• Your payment method fails
• We are required to do so by law
• We decide to discontinue the service

10.3 Effect of Termination

Upon termination:

• Your right to access PippaAI will cease immediately
• We may delete your data according to our Privacy Policy
• You remain liable for all fees accrued before termination
• Provisions that should survive (liability, indemnification, etc.) will continue

11. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will:

• Update the "Last updated" date at the top
• Notify you via email or in-app notification
• Give you at least 30 days to review changes before they take effect

Your continued use of PippaAI after changes take effect constitutes acceptance of the new Terms. If you do not agree, you must cancel your account.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles.

12.2 Jurisdiction

Any legal action or proceeding relating to these Terms shall be brought exclusively in the state or federal courts located in Texas, and you consent to the jurisdiction of such courts.

12.3 Arbitration

Any disputes arising from these Terms or your use of PippaAI shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, except that:

• Either party may seek injunctive relief in court
• Claims under $10,000 may be brought in small claims court

You waive the right to participate in class actions or class arbitrations.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and JPL Technologies regarding PippaAI.

13.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

13.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

13.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.

13.6 Export Control

You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in a country subject to U.S. embargo or on any government restricted party list.